Refund policy

Last updated: October 16, 2026

Returns

We accept returns within 30 days of delivery. To be eligible for a return, items must be returned in the same condition they were received, unworn or unused, with tags attached, and in their original packaging, unless otherwise indicated in the return instructions.

Items that have been used, damaged, or handled beyond what is necessary to inspect them may be subject to a reduced refund.

To begin a return, please contact us for return instructions before sending any items back.

How to Start a Return

To request a return, contact us within 30 days of delivery. Please do not send items back without first contacting us and receiving return instructions.

Unless otherwise stated or required by applicable law, customers are responsible for return shipping costs for returns due to a change of mind.

Damages and Issues

Please inspect your order upon delivery and contact us as soon as possible if an item is defective or damaged, or if you received the wrong item. We will review the issue and work with you toward an appropriate resolution.

Exceptions and Non-Returnable Items

Certain items may not be eligible for return. Any applicable exclusions will be identified on the product listing, website, or at the time of purchase.

If you have questions about whether a specific item is eligible for return, please contact us before sending it back.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method, unless otherwise stated. Please allow additional time for your bank or payment provider to process and post the refund.

If you have not received your refund within a reasonable period after approval, please contact us for assistance.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights relating to defective or damaged goods, items that are not as described, or other circumstances covered by applicable law.

Contact

To request a return, inquire about return eligibility, or report a damaged or defective item, please contact us at goodsofthewoodsllc@gmail.com.